Wednesday, 23 July 2014 00:00

Five Things to Avoid when Implementing New Home Health Software

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Whether a home health agency is implementing new home health software or changing to a completely different system, the implementation process is critical. Starting off on the right foot is important to the overall success of any program.  Learning and understanding the system across all levels of the agency – from management to providers – is establishing a solid base of understanding agency-wide.

Because most home health software offers many functions at different levels across the organization, ensuring all personnel are involved in the transition is important.  The process can be made easier by following a few suggestions of things to avoid during the process, including; not announcing implementation, not including all agency stakeholders, not watching demonstrations or attending phone interviews, not ensuring all departments are satisfied with the software and not taking advantage of on-going support and training.

Offered below are detailed explanations as to why these five factors should be avoided when implementing new home health software:

1. Not announcing implementation – Not making an internal, agency-wide announcement regarding intending to install new home health software can be the first costly, big mistake. Make sure to let everyone at the agency know new software has been purchased and what the expected implementation dates are.  Remind employees again a few days before the official switch and then again on implementation day. Employees need ample time to prepare for the change in order to stay focused and productive, so warn all perspective users of any intended installations or changes in software in order for all users to be prepared in advance for training.

2. Not including all stakeholders – Everyone should be included in the change. Initial training should be offered to everyone, even if they’re not they’re not the intended users. A corporate stakeholder can affect or be affected by the actions of a business as a whole. All stakeholders within an organization need to be informed of any type of change in operations. 

3. Not watching demonstrations or attending phone interviews – Since most demonstrations take about 45 minutes, many agencies opt out of these trainings. It may seem as if it’s saving time, however in the long run it is not. A user from each department within a facility should spend the time required for watching demonstrations.  By having one individual from each department take part in demonstrations he or she can highlight the strengths and weaknesses the software would offer to their individual department.

4. Not ensuring all departments are satisfied with the software – What works well for one department, may not for another. Meaning the accounting department may find their area of the system to work perfectly whereas those in the medical coding department may find the software to be lacking.  To address this matter and to ensure that all areas within a facility are satisfied with the chosen program, it is suggested to conduct user surveys and report all findings back to the chosen home health software agency for review.

5. Not taking advantage of on-going support and training – Most home health software agencies offer free support and training. On an on-going basis, users can participate in demos, email or call for support help. Encourage each user to use these channels of support, particularly in the beginning when new users are learning. Remember that web-based software evolves continuously, so make sure all users understand where to look for information about enhancements within the software.

Avoiding these five commonly made mistakes when implementing new home health software will ensure the facility will not only have a professional and smooth transition but will also have the ability to maximizes its profitability and operate at its fullest potential.

Read 1790 times Last modified on Tuesday, 29 July 2014 20:45

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